Returns and Refunds

Returns and Refunds Policy

At Defenders' Mercantile, we take great pride in our unique medieval-inspired designs on blankets, canvases, and tapestries. Each item is custom printed on demand through our trusted partner, Printify, ensuring high quality and attention to detail. Due to the personalized nature of our products, all sales are final.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing error, please contact us within 14 days of receipt at [Your Contact Email]. Include your order number and clear photos of the issue. We will review your claim and, if approved, arrange for a replacement or issue a refund at our discretion.

Wrong Item Received

In the event you receive an item different from what you ordered, please notify us within 14 days of delivery with your order number and photos of the incorrect product. We will work quickly with Printify to resolve the issue by sending the correct item at no extra cost.

Custom Orders and Non-Returnable Items

Because our products are made to order with custom designs, we cannot accept returns or exchanges for items that meet our quality standards. Please double-check your order details and design selections before finalizing your purchase.

Contact Us

If you have any questions or concerns regarding your order, our returns, or refunds policy, please contact us at Genevieve@defendersmercantile.com. We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly.

By placing an order with Defenders' Mercantile, you agree to the terms outlined in this policy. Thank you for choosing us to add a touch of medieval charm to your home décor!

If you have any questions about our return policy, please don’t hesitate to reach out to us at Genevieve@defendersmercantile.com. We’re here to help!